Prof Hardeep Chahal

Dr Hardeep Chahal is Professor in the Department of Commerce, University of Jammu, India. Her research interests focuses on services marketing with emphasis on consumer satisfaction and loyalty, service quality, brand equity and market orientation. During an academic career spanning 23 years, Prof Chahal has published more than 102 research articles which received 1031 citations. Her research work has been acknowledged in refereed International journals like Managing Service Quality, International Journal of Healthcare Quality and Assurance, International Journal of Bank Marketing, Journal of Relationship Marketing, Journal of Health Management, Journal of Relationship Marketing, Management Research Review, Total Quality Management and Excellence, Corporate Governance, Global Business Review, International Journal of Business and Globalisation, International Journal of Indian Culture, Business and Management, and national journals of International repute like Vikalpa (IIMA), Metamorphosis (IIML), Decisions(IIMC), Journal of Social Work(TISS), Journal of Services Research and Journal of Rural Development.

She has also co-edited books on Research Methodology in Commerce and Management and Strategic Service Marketing. She currently serves on the editorial boards of the International Journal of Health Quality and Assurance (Emerald) and Journal of Services Research (IIMT, India). Prof Chahal has successfully supervised 11 PhD candidates and is currently supervising 7 PhD students. She is a recipient of an Award of Excellence for Best Reviewer during 2011 by International Journal of Health Quality and Assurance (Emerald). She has been on a visiting fellowship to University of Loughborough, UK under Commonwealth Fellowship Scheme (British Academy Award) and also to Gandhi Institute of Business and Technology, Jakarta, Indonesia.